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Tickets can be assigned to any (or multiple) users of your system. They have a priority, state, "due-to-date", assigned customer contract and a ticket type. Ticket types are used to separate different tasks / topics. The Ticket receiver ensures a seamless user experience while navigating through all the important tasks of a field technician.


Pro hint: It is best used in combination with Prime Workforce to oversee every operation.


Package name: ticketsystem

Forum: General

Content

FeatureStateDetailsStart here..
Ticket management(//)

Create, view, edit and delete tickets for Modems, Contracts or NetElements

Create a new Ticket's
(//)

Generate different ticket types

Generate different TicketTypes
(//)

Set due dates for tickets and get reminded when ticket due date gets close


(//)

Show open tickets

Show your open Tickets
(//)

Analyze KPI’s

  • See how many tickets per TicketType are in state created, open and solved
  • See what takes how much time
(//)

Filter tickets


(//)

Print ticket summary on a sheet of paper and hand it to the team member working on the ticket


(//)

Clear visual language – identify tickets that need attention at a glance





Ticket Receiver(//)

Ticket management for field technicians


(//)

Mobile native: touch optimized and swipe gestures are supported


(//)

Easily accept, pause and close tickets


(//)

The reduced overview shows everything important briefly summarized


(//)

Chat with NOC or other technicians about the ticket


(//)

Quick-Links to call the customer, google maps and status page of the device


(//)

Never miss new tickets, by enabling system notifications


(//)

Notifications keep technicians and NOC updated about the progress of the tickets inside the system





Requirements

NMS Prime requirements

Additional info

Ticket System Page in NMS Prime

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