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Prime Ticket is a lean way to organize your operations tasks
Tickets can be assigned to any (or multiple) users of your system. They have a priority, state, "due-to-date", assigned customer contract and a ticket type. Ticket types are used to separate different tasks / topics. The Ticket receiver ensures a seamless user experience while navigating through all the important tasks of a field technician.
Pro hint: It is best used in combination with Prime Workforce to oversee every operation.
Package name: ticketsystem
Create, view, edit and delete tickets for Modems, Contracts or NetElements
|Create a new Ticket's|
Generate different ticket types
|Generate different TicketTypes|
Set due dates for tickets and get reminded when ticket due date gets close
Show open tickets
|Show your open Tickets|
Print ticket summary on a sheet of paper and hand it to the team member working on the ticket
Clear visual language – identify tickets that need attention at a glance
Ticket management for field technicians
Mobile native: touch optimized and swipe gestures are supported
Easily accept, pause and close tickets
The reduced overview shows everything important briefly summarized
Chat with NOC or other technicians about the ticket
Quick-Links to call the customer, google maps and status page of the device
Never miss new tickets, by enabling system notifications
Notifications keep technicians and NOC updated about the progress of the tickets inside the system
NMS Prime requirements